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About Step UP (our bi-monthly newsletter)

We appreciate that you have a busy in-box. ‘Step UP’ is designed to respect that and offer you insightful, concise content. Articles will offer practical how-to advice on upping your organisational performance through wellness, leadership, sales, presentation and communication and IT. Two key articles plus other noteworthy news bites, local events, case studies and even healthy recipes will feature in each easy-to-scan issue.

About Fortnightly Tips

These are short, sharp info-bullets to uplift business and living. Turn off the topics you do not wish to be tipped on. If you choose more than one topic, tips will be delivered to you in one consolidated fortnightly email.

Wellness

TIP EXAMPLE: Drink UP – The human body is between 60-70% water. The average person in good health on a cool day requires approximately 0.35L of water per kilogram of body weight. So a 70kg person needs 2.4 litres per day.

Leadership

TIP EXAMPLE: Question UP – did you know the human brain is hardwired to hear a question more so than a statement? Ask questions before you make statements so you engage people in a conversation, uncover more information and then make a calculated and well thought out response.

Sales

TIP EXAMPLE: Service UP – ask your client’s how they would like their relationship managed or serviced. This way they’ll be predisposed to receive your contact more warmly. E.g. face-to-face meetings, telephone calls, emails etc. How frequently would they like contact?

Presentation and Communication

TIP EXAMPLE: – Eye UP your audience. Try to maintain eye contact with one person at a time for at least 3 - 5 seconds or until you complete a thought. This helps to establish a connection with people and helps you to avoid darting eyes, which can be distracting and communicate nervousness.

IT

TIP EXAMPLE: - Cover UP your contact list when sending emails to a group of people. Protect the integrity of your relationships. Create a distribution list, then add it to the BCC field. Make your email address the recipient address and this way, no one in your group will receive another member’s address.